Step 01
Issue occurred
An incident corresponding to the type of report or
tip occurs
Step 02
Report · Report
Report through online
reporting channel
Step 03
Fact-checking
Fact-checking investigation through internal audit
office
Step 04
Results Notification
Notification of results through investigation review
Step 05
Conclusion
Action and closure according to corrective order
External Ombudsman Appointment of external stakeholders
Grievance Handling Committee Appointment deliberation and
resolution of the Grievance Handling Committee
Cyber Sinmungo-only email : heart@hanlaims.com
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